Complaints & Concerns

Complaints & Concerns

Tocumwal Football Netball Club is committed to providing a safe, respectful and inclusive environment for all players, families, volunteers and supporters.

We understand that from time to time concerns may arise. We encourage members to raise issues early so they can be addressed fairly and respectfully.

💬 Step 1 – Informal Resolution (Recommended First)

Where appropriate, we encourage members to:

• Speak directly and respectfully to the person involved, OR
• Raise the concern with a Coach, Team Manager or Committee Member

Many issues can be resolved quickly through calm and open communication.

📝 Step 2 – Formal Grievance

If the matter cannot be resolved informally, or if it is serious in nature, you may submit a formal grievance using the link below

[Submit a Formal Grievance Form]

All formal complaints will:

• Be handled confidentially
• Be reviewed by the Club President and an additional Executive member
• Be managed in accordance with club and league policies
• Receive an initial response within 7 days

🚨 Immediate or Serious Concerns

If a matter involves child safety, harassment, discrimination, violence or serious misconduct, it may be escalated directly to the Picola & District Football Netball League or relevant authorities.

We are committed to maintaining a club culture built on:

Blood Pride | Accountability | Respect

 

CLUB GRIEVENCE PROCEDURES

(a) ​The grievance procedure set out in this Rule applies to disputes under the AFL and Netball Victoria’s Constitutions between: 

(i) a Member and another Member/Coach; or 

(ii) a Member and the Club. 

(b) ​The parties to the dispute or complaint must meet and discuss the matter in dispute, and, if possible, resolve the dispute within fourteen days or after the next committee meeting and after the dispute comes to the attention of all of the parties or committee. The dispute or complaint must be put in writing to the general committee. Grievance forms are available from committee members, coaches or the website. 

(c) ​If the parties are unable to resolve the dispute at the meeting, or by written reply, or if a party fails to attend that meeting, then the parties must, within ten days, hold a meeting in the presence of a mediator. 

(d) ​The mediator must be: 

(i) a person chosen by agreement between the parties; or 

(ii) in the absence of agreement: 

A. in the case of a dispute between a Member and another Member, a person appointed by the committee; or 

B. in the case of a dispute between a Member and the Club, a person who is a mediator appointed or employed by the Dispute Settlement Centre (Department of Justice). 

(e) ​A Member of the Club can be a mediator. 

(f) ​The mediator cannot be a Member who is a party to the dispute. 

(g) ​The parties to the dispute must, in good faith, attempt to settle the dispute by mediation. (h)​ The mediator, in conducting the mediation, must: 

(i) give the parties to the mediation process every opportunity to be heard; and 

(ii) allow due consideration by all parties of any written statement submitted by any party; and 

(iii) ensure that natural justice is accorded to the parties to the dispute throughout the mediation process. 

(i) ​The mediator must not determine the dispute. 

(j) ​If the mediation process does not result in the dispute being resolved, the parties may seek to resolve the dispute in accordance with the Act or otherwise at law.